- Delivery & Returns
Delivery & Returns
Upon submission of your order, your credit/debit card or PayPal account will be charged for the full value and you will receive an order confirmation email at the email address that you provided during registration. All stock is subject to availability and Find Your Adrenaline reserves the right to refuse or restrict any order.
We want to provide the best possible service to our customers and as part of this we despatch all of our orders promptly. If you purchase your order before 3pm, your order will normally be despatched on the same day. If there are any delays in despatching the order, we will contact you by phone or email to inform you of this.
Find Your Adrenaline uses Royal Mail and Parcel Force for most of our deliveries within the UK. You may receive a parcel tracking code from Royal Mail, so please enter your correct email address when you place your order.
Royal Mail will always leave a "While you were out" card so that you can arrange re-delivery if you were out when they attempted delivery. If a courier is unable to deliver a parcel after a few attempts, it will be sent back to us.
Parcels are not classed as missing until 15 working days after the expected delivery date. At this point we would send a replacement if it has still not arrived although you will normally be expected to complete a non-receipt declaration form from us to help prevent fraudulent claims.
Get FREE delivery (3 - 5 working days) on all orders over £55. Orders with a total value under £55 will incur a £2 shipping fee.
Delivery to addresses within Europe will typically take between 3 and 5 working days.
Our standard postage charge is £6 per order OR customers can elect to track and sign for their order at the cost of £12.
To mitigate any risk of dispute, Find Your Adrenaline ensure that proof of postage is obtained for all items sent regardless of the postage method selected by the user.
Exchanges and Refunds
We hope you will love your purchase, but if it is not quite right you may exchange (for a different colour or size) or return for refund within 14 days from the date of receipt of your items. For hygiene reasons we do not offer exchanges or refunds on swimwear. This is in addition to your statutory rights. If the item you request for exchange is not in stock a refund will be automatically issued.
Please return products in their original packaging with a completed Returns Form. The products must be unused with their product label intact.
Delivery charges are non-refundable on returned orders. Refunds will be made via the original form of payment used. Please allow 3 weeks for your return/exchange to be processed.